Return & Refund Policy

All sales are final. We do not offer refunds, returns, or exchanges for non‑defective items once a purchase has been completed. Please review item descriptions, photos, measurements, and condition details carefully before placing your order.

Pickup and Unclaimed Items

Purchased items must be picked up within fourteen (14) days of purchase, unless D’Beetle approves an extension in writing.

All pickups are by scheduled appointment only. Buyers will receive their confirmed pickup date, pickup time window, pickup address, and any arrival or loading instructions by email. Buyers are responsible for arriving within their confirmed pickup window with an appropriately sized vehicle and sufficient help to safely load and transport their item(s). D’Beetle staff are not responsible for loading items unless loading assistance has been expressly arranged in advance.

Buyers must arrive early enough within their scheduled pickup window to complete loading before the window ends. Arrivals after the scheduled window, or arrivals too late to reasonably complete pickup within the window, may be treated as a missed pickup.

Pickup Changes and Missed Pickups

If a buyer’s pickup is scheduled for a Friday or Saturday, the buyer must notify D’Beetle by Wednesday at 12:00 PM if they need to cancel or reschedule. If notice is received by that deadline, no missed-pickup fee will apply.

Any cancellation, reschedule request, late arrival that prevents completion of pickup, or no-show after the applicable deadline is considered a missed pickup.

A $50 restocking and handling fee may be charged for a missed pickup before a new pickup appointment is scheduled. This fee covers the cost of returning the item to storage, holding the item, and coordinating a new pickup appointment. D’Beetle may waive this fee at its discretion, but any waiver must be approved in writing.

A rescheduled pickup is not confirmed until the buyer has received written confirmation from D’Beetle and, when applicable, the missed-pickup fee has been paid.

Item Fit and Loading Responsibility

Before arriving, buyers are responsible for confirming that their purchased item(s) will fit through their intended doorways, elevators, stairwells, and vehicle. Buyers must bring appropriate moving equipment, protective materials, and assistance needed to remove and load their purchase.

If a buyer is unable to take possession of an item because it does not fit in their vehicle or space, because they do not have sufficient loading assistance, or because they decline to remove the item during the scheduled pickup window, the appointment may be treated as a missed pickup.

Unclaimed Items

D’Beetle will provide reasonable notice before the scheduled pickup date and, when practical, will send reminder communications regarding uncollected items.

If an item is not collected within fourteen (14) days of purchase and no written extension has been approved, D’Beetle may assess applicable storage, restocking, or handling fees before scheduling a further pickup appointment.

If an item remains unclaimed for thirty (30) days after purchase, D’Beetle may, after written notice and a reasonable opportunity for the buyer to collect the item, relist, resell, donate, recycle, or otherwise dispose of the item, subject to applicable law.

The buyer will not be entitled to a refund, credit, or proceeds from any subsequent resale or disposition of an unclaimed item, except where required by applicable law.

Defective, Damaged, or Incorrect Items

While all sales are final, we will work with you to resolve issues where an item is defective, damaged in transit, or materially different from what was described.

Please inspect your order upon delivery and contact us at dbeetlellc@gmail.com as soon as possible if your item is defective, damaged, or incorrect, so we can investigate and determine an appropriate remedy (which may include repair, replacement, or refund, as required by applicable law). Do not ship any items back to us until you have contacted us and received written approval and instructions.

Approved returns for defective or incorrect items should be sent to:

D'Beetle LLC
260 Concord Ave
Cambridge, MA 02138

Items returned without prior approval will not be accepted.

Final Sale Items

All items sold by D’Beetle LLC are considered final sale and are not eligible for return, refund, or exchange unless they are defective, damaged, or materially non‑conforming to their description. This includes, but is not limited to:

• Furniture and home goods

• Vintage and secondhand items

• Custom or personalized orders

• Perishable goods

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

• Sale items and promotional purchases

• Gift cards

If you have questions about a specific item before purchasing, please contact us at dbeetlellc@gmail.com.

EU Customers — Right of Withdrawal

If your order is being shipped to an address in the European Union, you may have a statutory 14‑day “cooling‑off” period during which you can cancel certain distance purchases (such as online orders) without providing a reason, subject to legal exceptions.

Where this right of withdrawal applies, you must notify us of your decision to cancel within 14 days of receiving the goods and return items in their original condition (unworn/unused, with tags, and in original packaging) with proof of purchase. Certain categories—including customized goods, some hygiene‑sensitive items, and perishable goods—may be exempt from the cooling‑off right under EU law. We will process any refunds due under applicable EU consumer law within the timeframes required by that law once we have received the returned goods.